Accessibility plan

The principles of independence, dignity, integration and equal opportunity guide the plan below.

Dignity

People with disabilities deserve to be treated as customers who are valued and deserving of full and equal service.

Independence 

People with disabilities have the freedom to make their own choices and do things in their own way.

Integration 

People with disabilities deserve to fully benefit from the same service, in the same place and in the same or similar way to other people.

Equality of opportunity 

People with disabilities ought to have the same opportunities to benefit, from the way you provide services to others.

Providing goods and services to people with disabilities 

Fidus is committed to excellence in serving all customers including people with disabilities.

Assistive devices 

We will ensure that our staff is trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our services.

Communication 

We will communicate with people with disabilities in ways that take into account their disability.

Service animals 

We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.

Support persons 

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.

Notice of temporary disruption 

We will notify customers of this by posting a notice nearby both the ground floor and 2nd floor elevators. In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, IDT and Fidus will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available. These services/facilities include: Front door automatic opening and Elevators.

Emergency procedures 

In the event of an evacuation, Fidus will direct any customers or employees who are unable to use the stairwell to wait at the top of the elevators for emergency personnel. These individuals will be accompanied by an able volunteer.

Training 

Fidus will provide accessible customer service training to employees, contractors and students who deal with the public or other third parties on our behalf. Training will also be provided to people involved in the development of policies, plans, practices and procedures related to the provision of our services.

If you would like to learn more about our Accessibility Plan, please contact us.